HTML & CSS
MY KNOWLEDGE LEVEL IN SERVICE DESIGN SOFTWARE
MY LATEST BLOGS
SERVICE DESIGNER &
CUSTOMER EXPERIENCE ARCHITECT.
I AM ADDICTED TO BEAUTIFUL MINDS, EMPATHY AND TRAVELING. MY PASSION ARE PEOPLE AND THEIR UNDISCOVERED NEEDS AND BEHAVIORS. I LOVE TO CO-CREATE AND DELIVER VALUES TO PEOPLE'S LIFE. I'M A DESIGN THINKER BY HEART WITH A TWIST TOWARDS FUTURES & SYSTEMS THINKING, AND I'M ACTIVELY PROMOTING THOSE APPROACHES ACROSS DIFFERENT ORGANIZATIONS.
MY LATEST WORK
Tieto Finland Oy, IT Service Management
I was responsible for ITSM ticketing system (Service.Now) integrations with more than 35 customers where I was working to understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly to realize each for the respected stakeholders.
01.2014 - 01.2015
Tieto Finland Oy, Testing and Quality Assurance
I was the primary contact between customers and delivery support organization as an integral part of the account planning and delivery governance strategy. I was working really close with the customer to capture and understand business requirements, needs & receive feedback, and respond to requests for new services accordingly. In the same time was working to ideate and implement new solutions / procedures leading to more efficient customer service.
CONTINUOUS SERVICE MANAGER
12.2010 - 12.2013
Tieto Finland Oy, Service Channel
I was responsible for the quality of many Tieto Service Channel deliverables across a variety of sub-projects in IT support services area where hands-on design expertise is need. The biggest part of the job was to communicate, envision, shape & design service concepts and ideas using various design methods & tools, and analyze it from business and implementation point of view.
01.2015 - 02.2016
Tieto Finland Oy, Enterprise Cloud
My focus was to bring design thinking and CX aspects closer to Enterprise Cloud (ECPS) organization, educate and inspire people and uplift transparency and trust. Furthermore, I worked hardly to cover all aspects of digitization, CX and UX, interactions, foresight and innovation in transforming Tieto global requirements to ECPS ones.
SENIOR CX ARCHITECT
03.2016 - 03.2017
Tieto Finland Oy, Marketing and Communication
I am involved in project which will renew our customer experience measurement in sales and delivery phase to have real-time, accurate and actionable insights into experiences and behavior of the customers. It will give a holistic view of the full customer experience on three levels of the customer engagement: relationship, customer journey and touch points.
SENIOR CX ARCHITECT
04.2017 - NOW
Tieto Finland Oy, Testing & Quality Assurance
As a program level Test Manager I had successfully managed program user acceptance and beta test activities focused to deliver highly integrated global e-commerce solution in online sales area. My job required creation of new test processes and update/fix of existing ones, working with concepts and ability to operate with different countries, locations, companies and cultures.
12.2009 - 12.2010
MY LATEST JOBS
My professional interests are quite wide therefore if you like to discuss with me on the matters or about possible project or job offers feel free to contact me via skype, contact form, email or phone. I will try to respond as soon as possible!
mobile: +358 40-353-9139
location: Helsinki, Finland