Daniel Augustyn.

Tieto Finland Oy, IT Service Management

I was responsible for ITSM ticketing system (Service.Now) integrations with more than 35 customers where I was working to understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly to realize each for the respected stakeholders. 

PROJECT MANAGER

01.2014 - 01.2015

Tieto Finland Oy, Testing and Quality Assurance

I was the primary contact between customers and delivery support organization as an integral part of the account planning and delivery governance strategy. I was working really close with the customer to capture and understand business requirements, needs & receive feedback, and respond to requests for new services accordingly. In the same time was working to ideate and implement new solutions / procedures leading to more efficient customer service. 

CONTINUOUS SERVICE MANAGER

12.2010 - 12.2013

Tieto Finland Oy, Service Channel

I was responsible for the quality of many Tieto Service Channel deliverables across a variety of sub-projects in IT support services area where hands-on design expertise is need. The biggest part of the job was to communicate, envision, shape & design service concepts and ideas using various design methods & tools, and analyze it from business and implementation point of view. 

SERVICE DESIGNER

01.2015 - 02.2016

Tieto Finland Oy, Enterprise Cloud
 My focus was to bring design thinking and CX aspects closer to Enterprise Cloud (ECPS) organization, educate and inspire people and uplift transparency and trust. Furthermore, I worked hardly to cover all aspects of digitization, CX and UX, interactions, foresight and innovation in transforming Tieto global requirements to ECPS ones.  

SENIOR CX ARCHITECT

03.2016 - 03.2017

Tieto Finland Oy, Marketing and Communication

I am involved in project which will renew our customer experience measurement in sales and delivery phase to have real-time, accurate and actionable insights into experiences and behavior of the customers. It will give a holistic view of the full customer experience on three levels of the customer engagement: relationship, customer journey and touch points. 

SENIOR CX ARCHITECT

04.2017 - NOW

Tieto Finland Oy, Testing & Quality Assurance

As a program level Test Manager I had successfully managed program user acceptance and beta test activities focused to deliver highly integrated global e-commerce solution in online sales area. My job required creation of new test processes and update/fix of existing ones, working with concepts and ability to operate with different countries, locations, companies and cultures.

TEST MANAGER

12.2009 - 12.2010