Daniel Augustyn.

STRATEGY LEAD &

EXPERIENCE ARCHITECT.

WELCOME

TO MY SITE

01

MY LATEST WORK

PORTFOLIO

02

Experience

MY LATEST JOBS

01.2021 - NOW

STRATEGY LEAD,

EXPERIENCE DESIGN

10.2017 - 12.2020

SENIOR SERVICE DESIGNER & EXPERIENCE ARCHITECT

Mirum Agency Oy
I was responsible to envision, shape, design and communicate product & service concepts for our customers. Special focus was put on designing and delivering sustainable digital touch point experiences that really matters for real life experiences. The other part of my job was to inspire and encourage people around me to utilise proven service design methods & tools, and create the work culture focused on design & experience initiatives which eventually turn into great business opportunities, concepts and designs.  

Wunderman Thompson Finland

I'm a part of interdisciplinary team focusing on strategic aspects of digital transformation. I collaborate with clients and partners to deliver sustainable projects. I use an exploratory and data-driven approach to learn about business challenges, create development scenarios, design & test solutions, and new digital strategies with business partners and end users. It requires from me to be able to write project proposal, develop client relationship, perform market & user research, design concepts, analyse scenarios, and work on strategic initiatives.

04.2017 - 10.2017

SENIOR CX ARCHITECT

Tieto Finland Oy, Marketing and Communication

I was involved in project which will renew our customer experience measurement in sales and delivery phase to have real-time, accurate and actionable insights into experiences and behaviour of the customers. It gave a holistic view of the full customer experience on three levels of the customer engagement: relationship, customer journey and touch points. 

03.2016 - 03.2017

SENIOR CX ARCHITECT

Tieto Finland Oy, Enterprise Cloud
 My focus was to bring design thinking and CX aspects closer to Enterprise Cloud (ECPS) organization, educate and inspire people and uplift transparency and trust. Furthermore, I worked hardly to cover all aspects of digitization, CX and UX, interactions, foresight and innovation in transforming Tieto global requirements to ECPS ones.  

01.2014 - 01.2015

PROJECT MANAGER

Tieto Finland Oy, IT Service Management

I was responsible for ITSM ticketing system (Service.Now) integrations with more than 35 customers where I was working to understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly to realize each for the respected stakeholders. 

01.2015 - 02.2016

SERVICE DESIGNER

Tieto Finland Oy, Service Channel

I was responsible for the quality of many Tieto Service Channel deliverables across a variety of sub-projects in IT support services area where hands-on design expertise is need. The biggest part of the job was to communicate, envision, shape & design service concepts and ideas using various design methods & tools, and analyze it from business and implementation point of view. 

12.2010 - 12.2013

CONTINUOUS SERVICE MANAGER

12.2009 - 12.2010

TEST MANAGER

Tieto Finland Oy, Testing & Quality Assurance

As a program level Test Manager I had successfully managed program user acceptance and beta test activities focused to deliver highly integrated global e-commerce solution in online sales area. My job required creation of new test processes and update/fix of existing ones, working with concepts and ability to operate with different countries, locations, companies and cultures.

Tieto Finland Oy, Testing and Quality Assurance

I was the primary contact between customers and delivery support organization as an integral part of the account planning and delivery governance strategy. I was working really close with the customer to capture and understand business requirements, needs & receive feedback, and respond to requests for new services accordingly. In the same time was working to ideate and implement new solutions / procedures leading to more efficient customer service. 

PROFESSIONAL

03

MY KNOWLEDGE LEVEL IN SERVICE DESIGN SOFTWARE

04

CONTACT