SERVICE DESIGNER &
MY PASSION ARE PEOPLE AND THEIR UNDISCOVERED NEEDS AND BEHAVIOURS. I AM ADDICTED TO BEAUTIFUL MINDS, EMPATHY AND TRAVELING. I LOVE TO CO-CREATE AND DELIVER VALUES TO PEOPLE'S LIFE. I'M A DESIGN THINKER BY HEART WITH A TWIST TOWARDS FUTURES & SYSTEMS THINKING, AND I'M ACTIVELY PROMOTING THOSE APPROACHES ACROSS DIFFERENT ORGANISATIONS.
TO MY SITE
MY LATEST WORK
MY LATEST JOBS
10.2017 - NOW
SENIOR SERVICE DESIGNER & EXPERIENCE ARCHITECT
Mirum Agency Oy
I'm responsible to envision, shape, design and communicate product & service concepts for our customers. Special focus is put on designing and delivering sustainable digital touch point experiences that really matters for real life experiences. The other part of my job is to inspire and encourage people around me to utilize proven service design methods & tools, and create the work culture focused on design & experience initiatives which eventually turn into great business opportunities, concepts and designs.
04.2017 - 10.2017
SENIOR CX ARCHITECT
Tieto Finland Oy, Marketing and Communication
I was involved in project which will renew our customer experience measurement in sales and delivery phase to have real-time, accurate and actionable insights into experiences and behaviour of the customers. It gave a holistic view of the full customer experience on three levels of the customer engagement: relationship, customer journey and touch points.
03.2016 - 03.2017
SENIOR CX ARCHITECT
Tieto Finland Oy, Enterprise Cloud
My focus was to bring design thinking and CX aspects closer to Enterprise Cloud (ECPS) organization, educate and inspire people and uplift transparency and trust. Furthermore, I worked hardly to cover all aspects of digitization, CX and UX, interactions, foresight and innovation in transforming Tieto global requirements to ECPS ones.
01.2014 - 01.2015
Tieto Finland Oy, IT Service Management
I was responsible for ITSM ticketing system (Service.Now) integrations with more than 35 customers where I was working to understand and communicate stakeholder requirements to appropriate team members, and manage all requirements accordingly to realize each for the respected stakeholders.
01.2015 - 02.2016
Tieto Finland Oy, Service Channel
I was responsible for the quality of many Tieto Service Channel deliverables across a variety of sub-projects in IT support services area where hands-on design expertise is need. The biggest part of the job was to communicate, envision, shape & design service concepts and ideas using various design methods & tools, and analyze it from business and implementation point of view.
12.2010 - 12.2013
CONTINUOUS SERVICE MANAGER
12.2009 - 12.2010
Tieto Finland Oy, Testing & Quality Assurance
As a program level Test Manager I had successfully managed program user acceptance and beta test activities focused to deliver highly integrated global e-commerce solution in online sales area. My job required creation of new test processes and update/fix of existing ones, working with concepts and ability to operate with different countries, locations, companies and cultures.
Tieto Finland Oy, Testing and Quality Assurance
I was the primary contact between customers and delivery support organization as an integral part of the account planning and delivery governance strategy. I was working really close with the customer to capture and understand business requirements, needs & receive feedback, and respond to requests for new services accordingly. In the same time was working to ideate and implement new solutions / procedures leading to more efficient customer service.
MY KNOWLEDGE LEVEL IN SERVICE DESIGN SOFTWARE
HTML & CSS
My professional interests are quite wide therefore if you like to discuss with me on the matters or about possible project or job offers feel free to contact me via Skype, contact form, email or phone. I will try to respond as soon as possible!
mobile: +358 40-353-9139
location: Helsinki, Finland