Can CX community become a self-organizing open ecosystem?
Where to start? Few weeks ago I've got a task to look how to build Customer Experience (CX) community in a way that it will address...
Design for the futures, as designing for present time is not enough!
What means designing for present times? As a Service Designer and Customer Experience Architect I am constantly getting project requests...
Why organization's customer teams are critical for success in creating superior customer experie
Why we missed that? These days many organizations have its own customer teams handling the relationship issues with its customers....
