July 24, 2017

Where to start?

Few weeks ago I've got a task to look how to build Customer Experience (CX) community in a way that it will address customers, employees and partners needs and wants. As experienced Service Designer I started to look at the problems that creating such co...

July 20, 2017

What means designing for present times?

As a Service Designer and Customer Experience Architect I am constantly getting project requests touching challenges that meant to solve issues of the present times. In this context I always look at today's world trying to find in...

July 19, 2017

Why we missed that?

These days many organizations have its own customer teams handling the relationship issues with its customers. Analyzing customer journeys we created in our organization I came to conclusion that one of the most important factors influencing on custo...

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Can CX community become a self-organizing open ecosystem?

July 24, 2017

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